About Us
Last Updated: September 27, 2026
1. Welcome to SteamLume
Welcome to SteamLume, an online destination for thoughtfully selected tableware, dining essentials, and everyday home products.
We believe the objects used in everyday life should be practical, comfortable, and visually pleasing. From tableware used for daily meals to simple home essentials that make everyday routines easier, SteamLume focuses on products that bring function and a sense of warmth into the home.
Our official website is teamume.com.
2. Who We Are
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.
Hangzhou Buzhiyu Technology Co., Ltd. is responsible for the operation of the SteamLume website, customer service, order management, and related e-commerce activities conducted through teamume.com.
We are committed to providing customers with clear product information, transparent policies, and reliable customer support throughout their shopping experience.
3. What We Offer
SteamLume primarily offers tableware, dining accessories, and lifestyle products for everyday home use.
Our product selection may include items such as:
- Plates, bowls, cups, and serving pieces
- Dining and kitchen accessories
- Decorative and functional tableware
- Home organization and everyday living products
- Selected home and lifestyle accessories
We aim to keep our product descriptions, photographs, specifications, pricing, and availability as clear and accurate as reasonably possible.
4. Our Approach
At SteamLume, we focus on the small details that can make everyday spaces feel more comfortable and personal.
When selecting products for our store, we consider practical use, appearance, material, ease of care, and suitability for daily living. Our goal is to offer products that can naturally become part of everyday routines rather than items that are only decorative.
Because product materials, dimensions, colors, and care requirements may vary, customers should review the information provided on the applicable product page before placing an order.
5. Our Customer Commitment
We want customers to feel informed and supported before and after making a purchase.
SteamLume is committed to providing:
- Clear product descriptions and pricing
- Transparent shipping information
- Accessible customer support
- A clearly stated return and refund process
- Reasonable assistance with damaged, defective, or incorrect items
Customers who have questions about a product, an order, shipping, returns, or other store-related matters may contact our customer service team at service@teamume.com.
6. 180-Day Return Commitment
Eligible purchases from SteamLume may be returned within 180 days from the date the order is received, subject to the eligibility requirements, exclusions, and procedures described in our Return & Refund Policy.
Products generally must meet the applicable return conditions and customers should contact us before sending a return.
For complete information regarding return eligibility, return procedures, damaged items, return shipping, refund methods, exclusions, and refund processing times, please review our Return & Refund Policy or contact:
Email: service@teamume.com
7. Customer Service
Our customer service team is available to assist with product questions, order inquiries, shipping matters, returns, refunds, and other store-related concerns.
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
Email:
service@teamume.com
Telephone:
+86 13579878935
When contacting us regarding an existing order, please include your order number and the email address used when placing the order whenever possible.
8. Company Information
Brand: SteamLume
Website: teamume.com
Legal Entity / Store Operator:
Hangzhou Buzhiyu Technology Co., Ltd.
Responsible Person:
Ye Zhangyun (叶张云)
Registered Business Address:
Room 449, Unit 1, Building 1, No.2 Pailouli, Xiaoheshan Community, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Customer Service Email:
service@teamume.com
Telephone:
+86 13579878935
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
SteamLume is an online retail store owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.
9. Contact SteamLume
We welcome questions about our products, orders, shipping, returns, refunds, or store policies.
You can contact us at:
SteamLume
Operated by Hangzhou Buzhiyu Technology Co., Ltd.
Email: service@teamume.com
Phone: +86 13579878935
Registered Business Address:
Room 449, Unit 1, Building 1, No.2 Pailouli, Xiaoheshan Community, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
We aim to respond to customer inquiries as promptly as reasonably possible during normal business days.