FAQ
Last Updated: September 27, 2026
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.
Below you can find answers to common questions about our products, orders, shipping, returns, refunds, payments, and customer service.
1. What does SteamLume sell?
SteamLume focuses on tableware, dining accessories, and everyday home and lifestyle products.
Our product selection may include:
- Plates and bowls
- Cups and mugs
- Serving pieces
- Dining and kitchen accessories
- Decorative tableware
- Selected home and lifestyle products
Product materials, dimensions, colors, and care instructions may vary by item. Please review the applicable product page before placing an order.
2. How do I care for SteamLume products?
Care requirements depend on the material and design of the specific product.
For example, some ceramic, glass, wood, metal, or decorative products may require different cleaning and handling methods.
We recommend:
- Reviewing the care information shown on the product page
- Avoiding harsh cleaning methods unless specifically stated as suitable
- Handling fragile tableware carefully
- Following any product-specific use or maintenance instructions
If you are unsure how to care for a product, please contact:
3. How can I check or change my order?
After placing an order, please review your order confirmation carefully.
If you need help with:
- Order status
- Product selection
- Quantity
- Shipping address
- Cancellation
- Other order details
please contact us as soon as possible at:
Please include your order number and the email address used when placing the order.
We will make reasonable efforts to assist, but changes or cancellations may not be possible after an order has entered processing or shipment.
4. What are your shipping options and charges?
SteamLume currently focuses on customers in the United States.
Based on our current shipping settings:
Standard Shipping
- Orders from US$1.00 to US$38.99: US$2.99
- Orders from US$39.00 to US$48.99: FREE
Express Shipping
- Orders from US$0.00 to US$48.99: US$5.99
- Orders of US$49.00 or more: FREE
The shipping methods and rates available for your specific order will be displayed at checkout.
For complete shipping information, please review our Shipping Policy.
5. How can I track my order?
Where tracking is available, shipping or tracking information may be provided after your order has been dispatched.
Please allow reasonable time for the carrier's tracking system to update.
If your tracking information is unavailable, delayed, or appears incorrect, contact:
Please include your order number and tracking number, if available.
6. What is your return policy?
SteamLume provides eligible customers with a 180-day return period beginning on the date the order is received.
To request a return, please contact us before sending any product back:
Email: service@teamume.com
Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs where the product is damaged, defective, or incorrect
Returns are subject to the eligibility requirements, exclusions, procedures, and other conditions described in our Return & Refund Policy.
Please do not send a return without receiving the appropriate return instructions first.
7. What if my order arrives damaged, defective, or incorrect?
If you receive an item that is damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
Email: service@teamume.com
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
We will review the information provided and assist you in accordance with our applicable store policies.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy.
8. How are refunds processed, and what payment methods are used?
Approved refunds are generally issued to the original payment method used for the order.
Where applicable under our Return & Refund Policy, approved refunds are generally processed by us within 5–10 business days after the returned item has been received and reviewed.
Additional time may be required for your bank, card issuer, payment processor, or financial institution to post the refund to your account.
Payment options available for a specific purchase will be shown during checkout.
If you have questions about a payment or refund, please contact:
9. How can I contact SteamLume?
For product questions, order support, shipping, returns, refunds, payments, privacy inquiries, or other customer service matters, please contact us using the information below.
Brand: SteamLume
Official Website:
steamume.com
Legal Entity / Store Operator:
Hangzhou Buzhiyu Technology Co., Ltd.
Responsible Person:
Ye Zhangyun (叶张云)
Registered Business Address:
Room 449, Unit 1, Building 1, No.2 Pailouli, Xiaoheshan Community, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Customer Service Email:
service@teamume.com
Telephone:
+86 13579878935
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.