Privacy Notice
Last Updated: September 27, 2026
This Privacy Notice explains how SteamLume, owned and operated by Hangzhou Buzhiyu Technology Co., Ltd., collects, uses, shares, stores, and protects personal information when you visit steamume.com, place an order, contact our customer service team, or otherwise interact with our online store.
For purposes of this Privacy Notice, Hangzhou Buzhiyu Technology Co., Ltd. is the entity responsible for the processing of personal information collected through SteamLume.
1. Information We Collect
Depending on how you interact with SteamLume, we may collect personal information that you provide directly to us and certain information collected automatically through our website.
This information may include:
- Your name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order and purchase information
- Product selections and shopping cart information
- Payment-related information
- Customer service communications
- Return and refund information
- Device information
- Browser information
- IP address
- Website usage and interaction information
- Cookie and similar technology data
- Marketing and communication preferences
Payment transactions may be processed by third-party payment service providers. We may not directly store full payment card details where payment information is handled by an authorized payment processor.
2. How We Use Personal Information
We may use personal information for purposes related to operating SteamLume and providing our services, including to:
- Process and fulfill orders
- Confirm purchases and payments
- Arrange shipping and delivery
- Provide order and tracking updates
- Respond to customer inquiries
- Provide product and order support
- Process returns and refunds
- Address damaged, defective, incomplete, or incorrect orders
- Prevent fraudulent or unauthorized transactions
- Maintain the security of our website
- Improve our website and customer experience
- Maintain transaction and business records
- Send service-related communications
- Provide marketing communications where permitted
- Analyze website performance and customer interactions
- Comply with applicable legal, accounting, tax, and regulatory obligations
We use personal information only for purposes reasonably related to operating our store, fulfilling customer transactions, supporting customers, and meeting applicable legal obligations.
3. Cookies and Similar Technologies
SteamLume may use cookies and similar technologies to operate the website, remember customer preferences, improve website performance, understand how visitors use the website, and support analytics or marketing activities.
Cookies may include:
Essential Cookies
These cookies support functions necessary for the operation of the website, including shopping cart functionality, checkout, security, and account-related features.
Analytics Cookies
These cookies may help us understand how visitors use our website and improve website performance and user experience.
Advertising and Marketing Cookies
Where used and permitted, these technologies may help measure advertising performance and support marketing activities.
Where required, non-essential cookies should be used in accordance with the visitor's consent or privacy preferences.
Customers may also be able to manage certain cookies through their browser settings or privacy controls made available through the website.
4. How We Share Personal Information
We may share personal information with service providers and third parties where reasonably necessary to operate SteamLume and provide our services.
These parties may include:
- Shopify and website infrastructure providers
- Payment processors
- Shipping and logistics providers
- Customer service providers
- Analytics providers
- Advertising and marketing service providers, where applicable
- Fraud prevention and security providers
- Professional advisers, including legal or accounting professionals
- Government agencies, regulators, or authorities where required by law
These service providers may process information only as reasonably necessary to provide their services or meet applicable legal obligations.
We may also disclose information where reasonably necessary to protect our rights, customers, property, security, or legal interests.
5. Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include maintaining information for:
- Order fulfillment
- Customer service
- Returns and refunds
- Payment and transaction records
- Fraud prevention
- Dispute resolution
- Accounting and tax requirements
- Legal and regulatory compliance
Different types of information may be retained for different periods depending on the purpose of processing and applicable legal requirements.
We use reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Request information regarding how your personal information is used
- Request information regarding certain disclosures of personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Manage certain cookie or advertising preferences
- Request a copy of certain personal information
To submit a privacy-related request, please contact:
Email: service@teamume.com
We may need to verify your identity before completing certain privacy-related requests.
7. Orders, Returns, and Refund Information
When customers place an order or request a return or refund, we may process personal information necessary to manage the transaction.
This may include:
- Customer name
- Contact information
- Order number
- Product information
- Shipping information
- Return reason
- Supporting photographs where necessary
- Refund-related information
SteamLume provides eligible customers with a 180-day return period beginning on the date the order is received, subject to the eligibility requirements, procedures, exclusions, and other conditions described in our Return & Refund Policy.
Customers who wish to request a return should contact us before sending any product back.
Return and Refund Contact:
service@teamume.com
Our customer service team will provide the appropriate return instructions where required.
8. Children’s Privacy and Third-Party Services
SteamLume is a general online retail store and is not designed specifically for children.
We do not knowingly seek to collect personal information from children where parental or guardian consent would be required under applicable law.
Our website may also contain links to or interact with third-party websites, payment services, logistics providers, analytics services, or other independent services.
These third parties may maintain their own privacy policies and practices. We encourage customers to review the privacy notices of relevant third-party services before providing personal information to them.
9. Company Information and Privacy Contact
If you have questions about this Privacy Notice, your personal information, your privacy rights, or our data practices, please contact us.
Brand: SteamLume
Official Website:
steamume.com
Data Controller / Legal Entity / Store Operator:
Hangzhou Buzhiyu Technology Co., Ltd.
Responsible Person:
Ye Zhangyun (叶张云)
Registered Business Address:
Room 449, Unit 1, Building 1, No.2 Pailouli, Xiaoheshan Community, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Privacy and Customer Service Email:
service@teamume.com
Telephone:
+86 13579878935
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.
We may update this Privacy Notice from time to time to reflect changes to our services, business practices, or applicable requirements. The latest revision date will be displayed at the top of this page.