Contact us
Last Updated: September 27, 2026
1. Contact SteamLume
Thank you for visiting SteamLume.
We are here to assist you with questions regarding our tableware, home and lifestyle products, orders, shipping, returns, refunds, payments, and other store-related matters.
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.
Official Website: teamume.com
Customer Service Email: service@teamume.com
2. Customer Service
For general questions, product information, order assistance, shipping inquiries, returns, refunds, or other customer service matters, please contact us at:
Email: service@teamume.com
Phone: +86 13579878935
When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.
3. Customer Service Hours
Our customer service team is available during the following hours:
Monday-Friday: 9:00 AM-6:00 PM PDT
Messages received outside our regular customer service hours will be reviewed during the next available business period.
4. Order & Product Inquiries
If you need assistance before or after placing an order, you may contact us regarding:
- Product details and specifications
- Product availability
- Order confirmation
- Order status
- Order changes or cancellations
- Payment-related questions
- Shipping and tracking information
- Damaged, defective, or incorrect products
- Returns and refunds
Please contact service@teamume.com and provide as much relevant information as possible.
5. Shipping & Delivery Assistance
If you have questions regarding your shipment, delivery status, tracking information, or a delayed package, please contact us at:
When possible, please include your order number and tracking number.
Shipping options, shipping charges, applicable free-shipping thresholds, processing times, and estimated delivery times are described in our Shipping Policy and may also be displayed during checkout.
6. Returns & Refunds
SteamLume provides a 180-day return period beginning on the date you receive your order, subject to the eligibility requirements, exclusions, and procedures described in our Return & Refund Policy.
If you would like to request a return, please contact:
Please include your order number, the item you wish to return, and the reason for the return.
Do not send a return without contacting us first.
After your return request is reviewed, our customer service team will provide the applicable return instructions and, where necessary, the authorized return address.
Please do not automatically send returned products to our registered business address unless our customer service team specifically instructs you to do so.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at:
To help us review the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging when relevant
We will review the information provided and assist you in accordance with our applicable store policies.
8. Company Information
Brand Name: SteamLume
Website: teamume.com
Legal Entity / Store Operator:
Hangzhou Buzhiyu Technology Co., Ltd.
Responsible Person:
Ye Zhangyun (叶张云)
Registered Business Address:
Room 449, Unit 1, Building 1, No.2 Pailouli, Xiaoheshan Community, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Customer Service Email:
service@teamume.com
Telephone:
+86 13579878935
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.
9. How to Reach Us
For the fastest assistance, please contact us by email:
Email: service@teamume.com
Phone: +86 13579878935
SteamLume
Operated by Hangzhou Buzhiyu Technology Co., Ltd.
Registered Business Address:
Room 449, Unit 1, Building 1, No.2 Pailouli, Xiaoheshan Community, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT