Shipping Policy
Last Updated: September 27, 2026
This Shipping Policy applies to purchases made through SteamLume at steamume.com.
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd. We are committed to providing customers with clear shipping information, reasonable delivery support, and transparent shipping charges.
1. Shipping Destination
SteamLume currently focuses on serving customers in the United States.
Orders are shipped to the delivery address provided by the customer during checkout. Customers are responsible for ensuring that the shipping address, recipient name, contact information, and other delivery details are accurate before submitting an order.
Some locations may be unavailable for delivery because of carrier limitations, local restrictions, or other logistical circumstances.
If we are unable to ship an order to the address provided, we will contact the customer using the contact information associated with the order.
2. Order Processing
After an order is successfully placed and payment is confirmed, it will enter our order processing process.
Orders typically require time for payment verification, order review, product preparation, packing, and handoff to the applicable shipping carrier.
Orders are processed on business days. Weekends, public holidays, unusually high order volumes, severe weather, carrier disruptions, or other circumstances beyond our reasonable control may affect processing times.
Once an order has been shipped, available tracking information will be provided where applicable.
3. U.S. Shipping Rates
Shipping charges are based on the order subtotal and the shipping method selected during checkout.
Standard Shipping
Orders from US$1.00 to US$38.99
Standard Shipping: US$2.99
Orders from US$39.00 to US$48.99
Free Standard Shipping: FREE
Express Shipping
Orders from US$0.00 to US$48.99
Express Shipping: US$5.99
Orders of US$49.00 or more
Free Express Shipping: FREE
The shipping options available for a specific order will be displayed during checkout.
If a promotional shipping offer or checkout rate differs from the general information above, the shipping rate displayed and accepted at checkout will apply to that order.
4. Delivery Estimates
Delivery times may vary depending on the destination, shipping method, carrier operations, order volume, weather conditions, holidays, and other circumstances outside our reasonable control.
Any delivery estimate provided by SteamLume or a shipping carrier is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delays may occasionally occur due to carrier network conditions, customs or security inspections where applicable, address issues, severe weather, or other logistical events.
If your shipment appears to be significantly delayed, please contact us at:
Please include your order number and any available tracking information.
5. Order Tracking
Where tracking is available, customers will normally receive shipping or tracking information after the order has been dispatched.
Please allow reasonable time for carrier tracking systems to update after a tracking number is issued.
If your tracking information does not update, appears incorrect, or indicates a delivery problem, please contact:
Email: service@teamume.com
When contacting us, please provide:
- Your order number
- Your name
- Your order email address
- Your tracking number, if available
We will review the available shipment information and assist you where reasonably possible.
6. Incorrect Addresses, Failed Delivery, and Lost Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error after placing an order, contact us as soon as possible at service@teamume.com. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Orders may be delayed, returned, or otherwise affected by:
- Incomplete or incorrect addresses
- Missing apartment or unit numbers
- Failed delivery attempts
- Carrier access restrictions
- Refusal of delivery
- Other circumstances outside our reasonable control
If tracking shows a package as delivered but you cannot locate it, please first check the delivery location, household members, building management, or other secure areas where the carrier may have left the package.
If further assistance is needed, contact us and we will review the available information.
7. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the outer packaging where relevant
This information helps us review shipping-related damage or fulfillment issues.
SteamLume also provides eligible customers with a 180-day return period beginning on the date the order is received, subject to the eligibility requirements, exclusions, procedures, and other conditions described in our Return & Refund Policy.
Customers should contact us before returning any product.
8. Taxes, Duties, and Delivery Restrictions
Applicable taxes may be calculated or collected during checkout where required.
For orders that may involve duties, customs charges, import taxes, carrier charges, or other governmental fees, the treatment of such charges may depend on the destination and applicable rules.
SteamLume does not control delays caused by customs authorities, government inspections, carrier restrictions, severe weather, or other circumstances outside our reasonable control.
We may be unable to deliver to certain restricted locations, addresses that a carrier does not service, or destinations affected by legal or logistical restrictions.
If an order cannot be fulfilled or delivered because of a shipping restriction, we will contact the customer where reasonably possible.
9. Company Information and Shipping Support
If you have questions regarding shipping, tracking, delivery, damaged packages, or an existing order, please contact us.
Brand: SteamLume
Official Website:
steamume.com
Legal Entity / Store Operator:
Hangzhou Buzhiyu Technology Co., Ltd.
Responsible Person:
Ye Zhangyun (叶张云)
Registered Business Address:
Room 449, Unit 1, Building 1, No.2 Pailouli, Xiaoheshan Community, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Customer Service Email:
service@teamume.com
Telephone:
+86 13579878935
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.