Terms of Service
Last Updated: September 27, 2026
These Terms of Service (“Terms”) govern your access to and use of steamume.com and your purchase of products from SteamLume.
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.
By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms and to any additional policies referenced on our website, including our Privacy Notice, Shipping Policy, and Return & Refund Policy.
1. Website Use and Eligibility
You may use steamume.com only for lawful personal shopping and other legitimate purposes.
By using this website, you agree that:
- You will provide accurate and complete information when placing an order
- You will not use the website for unlawful or fraudulent purposes
- You will not interfere with the security or operation of the website
- You will not attempt unauthorized access to accounts, systems, or data
- You will not misuse website content, product information, images, or services
- You will comply with applicable laws and regulations when using the website
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the website.
We may restrict or suspend access where reasonably necessary to protect the website, our customers, or our business from misuse, fraud, or security risks.
2. Products, Information, and Availability
SteamLume primarily offers tableware, dining accessories, and other home and lifestyle products.
We make reasonable efforts to present product descriptions, images, dimensions, materials, colors, pricing, and availability as accurately as possible.
However:
- Product colors may appear differently depending on screen settings
- Handmade, ceramic, wood, textile, or other naturally variable products may have minor differences
- Product measurements may be subject to reasonable manufacturing tolerances
- Availability may change without notice
- Product information may occasionally contain typographical or technical errors
We reserve the right to correct errors, update product information, discontinue products, or change availability where reasonably necessary.
3. Orders, Pricing, and Payment
All orders are subject to acceptance and product availability.
Prices are displayed in the currency shown on the website or at checkout.
Before completing a purchase, customers are responsible for reviewing:
- Product selection
- Quantity
- Shipping address
- Billing information
- Shipping method
- Applicable charges
- Total order amount
We may cancel or decline an order where reasonably necessary, including in cases involving:
- Suspected fraud
- Unauthorized payment
- Pricing or technical errors
- Product unavailability
- Invalid or incomplete order information
- Legal or regulatory restrictions
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method where appropriate.
Payment processing may be provided by independent third-party payment service providers.
4. Shipping and Delivery
SteamLume currently focuses on serving customers in the United States.
Shipping options, shipping charges, applicable free-shipping thresholds, estimated delivery information, and other shipping conditions are described in our Shipping Policy and may also be displayed during checkout.
Customers are responsible for providing a complete and accurate shipping address.
Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of carrier operations, weather conditions, address issues, holidays, logistical disruptions, or other circumstances outside our reasonable control.
Where tracking is available, tracking information may be provided after shipment.
For shipping questions, please contact:
5. Returns and Refunds
SteamLume provides eligible customers with a 180-day return period beginning on the date the order is received.
Returns are subject to the eligibility requirements, procedures, exclusions, and other conditions described in our Return & Refund Policy.
To request a return, customers should contact us before sending any product back.
Return and Refund Email:
service@teamume.com
Customers may be required to provide:
- Order number
- Product information
- Reason for return
- Supporting photographs where appropriate
Approved refunds are generally issued to the original payment method.
Where applicable under our Return & Refund Policy, approved refunds are generally processed by us within 5–10 business days after the returned item has been received and reviewed.
Additional time may be required for banks, payment processors, or card issuers to post the refund.
6. Intellectual Property and Prohibited Conduct
Unless otherwise stated, the website and its content, including text, graphics, product descriptions, logos, page layouts, photographs, and other materials, are owned by or licensed for use by SteamLume or its service providers.
You may not, without authorization:
- Copy substantial website content for commercial use
- Reproduce or redistribute protected images or text
- Use our branding in a misleading manner
- Attempt to reverse engineer or interfere with website functionality
- Introduce malicious code or harmful software
- Scrape or extract website data in a manner that disrupts the website
- Use the website to engage in fraud, abuse, impersonation, or unlawful activity
- Violate the intellectual property or other rights of SteamLume or third parties
Permitted personal use of the website does not transfer ownership of any intellectual property rights.
7. Third-Party Services, Accuracy, and Website Availability
Our website may rely on or interact with third-party services, including:
- Shopify
- Payment processors
- Shipping and logistics providers
- Analytics services
- Customer service tools
- Marketing or advertising services where applicable
These third parties may operate under their own terms and privacy practices.
We make reasonable efforts to keep the website available and information accurate, but we do not guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.
Information on the website may be updated, corrected, or changed when reasonably necessary.
Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under applicable consumer protection law.
8. Liability and Dispute Resolution
To the extent permitted by applicable law, SteamLume and Hangzhou Buzhiyu Technology Co., Ltd. will not be responsible for indirect, incidental, or consequential losses arising solely from circumstances outside our reasonable control.
This may include disruptions caused by:
- Third-party service failures
- Carrier delays
- Internet outages
- Unauthorized third-party activity
- Events beyond reasonable commercial control
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Any dispute arising from your use of the website or purchase of products should first be raised with our customer service team so that we have a reasonable opportunity to review and address the matter.
These Terms are subject to applicable laws and mandatory consumer protection requirements. Any dispute that cannot be resolved informally will be handled by a court, tribunal, or other authority having lawful jurisdiction over the matter.
9. Company Information, Contact, and Changes to These Terms
SteamLume may update these Terms from time to time to reflect changes to our services, business practices, website functionality, or applicable requirements.
The latest revision date will be displayed at the top of this page.
For questions regarding these Terms, an order, shipping, returns, refunds, or other customer service matters, please contact us.
Brand: SteamLume
Official Website:
steamume.com
Legal Entity / Store Operator:
Hangzhou Buzhiyu Technology Co., Ltd.
Responsible Person:
Ye Zhangyun (叶张云)
Registered Business Address:
Room 449, Unit 1, Building 1, No.2 Pailouli, Xiaoheshan Community, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Customer Service Email:
service@teamume.com
Telephone:
+86 13579878935
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
SteamLume is owned and operated by Hangzhou Buzhiyu Technology Co., Ltd.